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No Refunds
All ticket purchases for entry to the Attraction are final and non-refundable. By purchasing a ticket, you agree to this no-refund policy. We strongly recommend that you carefully consider your availability and the weather conditions on the day of your intended visit before making a purchase.
Weather-Permitted Sessions
The Attraction operates as a weather-permitted venue. In the event of adverse weather conditions, such as heavy rain, lightning, or extreme heat, which may impact the safety and enjoyment of our visitors, the Attraction reserves the right to postpone or cancel any session.
Session Postponement and Credit Vouchers
If a session is postponed due to weather conditions, your booking will automatically be moved to the next available session. Should you be unable to attend the rescheduled session, a credit voucher may be issued at our discretion. This voucher can be used towards any future booking at the Attraction within 12 months from the date of issue. No refunds will be provided under these circumstances.
Photography, Video, and Live Recordings
By purchasing a ticket and entering the Attraction, you acknowledge and agree that photos, videos, and LIVE recordings will be taken throughout the venue. These images and recordings may feature visitors, including yourself and any participants in your group, and may be used for marketing, promotional, and advertising purposes across various media platforms. You waive any rights to inspect or approve the use of such images and recordings and any associated compensation.
If you do not wish to appear in any photos, videos, or LIVE recordings, please notify a member of our staff upon arrival, and we will make reasonable efforts to accommodate your request.